Refund & Return policy
By placing an order with Akko through the Akko.de Official website, you agree to these Terms and Conditions. Please read these Terms and Conditions before placing an order or using any service provided by Akko.de Official.
Refund: 30-day return policy - Your satisfaction is guaranteed!
1.1 Our 30-day return policy: Depending on the specific circumstances, your return request will only be accepted within 30 days from the date of purchase.
1.2 In some cases, we apply a 'non-return refund policy'. In other words, the purchaser does not have to return the product to the Akko warehouse.
1.3 Once the return has been received and inspected, we will send an email to communicate that we have received the returned item. We will also communicate approval or rejection of the refund.
1.4 In case of approval, we will automatically credit the refund back to your credit card or original payment method within a certain number of days.
Complete package rule
Please return the product with the original packaging, including manuals, original keycaps and keycaps extractor supplied with the device for a full refund. For returns with incomplete/different packaging, the seller may charge a return fee of up to 15%, depending on the completeness of the packaging. For normal traces of use on the keyboard, we do not charge a return fee.
We use the same return systems as the major eCommerce sites such as eBay and Amazon.
Akko.eu pays return shipping if the item is damaged, defective, or does not match the ad description.
When customers decide to return an item through no fault of Akko.eu (for reasons such as 'unwanted items' 'I no longer need it'), they are responsible for return shipping.
If the item has to be returned due to Akko's responsibility and problems, we will refund the shipping up to $20 per parcel.
Refusal of service: Refusal of delivery of an international parcel may result in destruction of the parcel by the courier if the shipment is shipped with 4PX. Please note that Akko.de will not issue a refund until we have received the package and that any costs incurred in returning the refused package will be deducted from the refund amount.
Wrong address: Entering the wrong address can cause the delivery to fail and ultimately result in the carrier's deletion if the shipment is with 4PX. Akko.de will only refund if we receive the package, and any costs generated by the return shipment of the refused package will be deducted from the refund amount.
If you have any questions, please do not hesitate to reach firstname.lastname@example.org
Late or Missed Refunds
If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially credited. Then contact your bank. Processing often takes some time before the reimbursement is credited. If after these checks your refund has still not been credited, please contact us at email@example.com
Please visit our warranty page to read the latest warranty terms.
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We will organise delivery of the products to the address indicated in the order.
An e-mail notification will be sent when the tracking ID has been entered. You can check the latest status of your shipment by logging into your account for order details or by visiting our Order Tracking page.
For European customers, for most UK, DE, IT and FR orders, we normally ship to the destination country in 6~9 working days and then deliver to the local post office (like Royal Mail for UK) for final delivery. If multiple items are ordered, DHL Express may be used.
For US customers, all orders placed on Akko.eu with standard shipping will be shipped with DHL e-commerce and USPS. All orders will typically be delivered around 6~14 days or otherwise notified. If multiple items are ordered, FedEx Express may be used.
All packages to Europe should be delivered within 7~15 working days.
For Australian customers, all orders placed on Akko.eu will be shipped with Australian Post and delivery may take 10 days.
If your region is not listed, please contact firstname.lastname@example.org
Akko.eu is unable to accommodate individual user requests for a specific transport company for a particular order. If you provide a PO Box address for your order, we may have to cancel your order.
N.B.: Import tax is not included and may be collected by customs.
If you change your mind after placing an order, you can cancel it within 24 hours before shipment. Please visit the Contact page to fill out the form or send a request directly to email@example.com
Once your cancellation request has been processed, a confirmation will be sent.
After 24 hours, you can still send your request and Akko will do its best to retrieve the package from the carrier, but there is no guarantee that it will be processed.
Right to change terms and conditions
Akko.eu may, at any time and from time to time, change its terms and conditions. Any changes to the terms and conditions will be effective immediately upon posting of the revised terms and conditions on the Site. You agree to review the terms and conditions periodically, and your use of the Site following any such change constitutes your agreement to follow and be bound by the modified terms and conditions.
Prices and price reductions/corrections
Akko.eu reserves the right to change the prices of products displayed on the Akko.eu Online Shop pages at any time without prior notice, and to correct pricing errors that may inadvertently occur. If a price error occurs on the Akko.eu Online Shop, you agree that Akko.eu is not bound by such incorrect price, unless you have already been charged for it. In the event of a pricing error on the site or in connection with your order, we will send you a notification to allow you to continue transactions at the correct price, or cancel your order at no cost to you.
Akko.eu provides a price comparison policy and specific conditions can be found at this link.
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