FAQs

KEYPADS

Does the keyboard or keycap set sold come with a key extractor?

All keyboards sold on our website are sold with a keycap puller. However, we cannot guarantee the specific type of keycap puller you will receive because it can vary from batch to batch.

For example: the Neon keycap set has a keycap puller. The R2 full keycap set may not have one depending on the batch.

N.B: Only the Akko R2 Novelty keycap set will come with the cat's paw shaped key extractor.

Translated with www.DeepL.com/Translator (free version)

 

How do I determine whether the keyboard is Bluetooth, wired or wireless?

You can check on our website. This information is written in the 'Specifications' section of the product page. For example, Akko 3084-One Piece Chopper is a wired keyboard. It is referred to as a USB Type C interface.

 

Difference between Nordic and Beken solutions for Akko Multi-mode keyboards

Chip

 

Beken

Nordic

RGB backlighting

Bright

Slightly weak

Energy consumption

High Low

Battery life (2 hours/days)

7-10 days

15-20 days

2.4GHz receiver

Viola

Nero

Connection modes

Bluetooth 3.0, Bluetooth 5.0, 2.4Ghz, USB Tipo C

Bluetooth 5.0, 2.4Ghz, USB Type C

Macro

Akko Driver (ESC/left Win/right Alt/Fn cannot be reprogrammed)

Akko Driver (ESC/Left Win/Right Alt/Fn cannot be reprogrammed);
Users can also reprogram keys via Akko Macro v1 without using the driver

Which LED lamps should I choose if I want to add LED to my Akko mechanical keyboards?

We recommend two types of LED lamps (diodes):

1:3mm round LED lamps
2:2x3x4mm square-head LED diodes.
Acceptable specifications:
Voltage: 1.8-3.6V;
Amperes: less than 500 mA.

N.B.: Please choose single-colour LED diodes. If you choose RGB LED diodes, they will only emit red colours.

KEYCAPS

Comparison of Akko's keycap profiles.

The graph below is used to compare different types of keycaps including OEM, Cherry, JDA, OSA and ASA.

The unit is in mm:

SHIPPING

How are shipping costs calculated?

We offer standard delivery on all products. If you want to get your products faster, please choose the quick delivery method.

 

How long will my order take?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers throughout Europe every day, and strive to provide the highest quality service.

The delivery time for an order is divided into two parts: processing time and shipping time. Processing time usually takes up to 48 hours. Shipping times vary depending on the different shipping methods for each product category. The shipping time depends on the shipping method you have selected.

  1. Standard method: shipping time 6 to 9 working days
  2. Free shipping on orders over €79.99
  3. Express method: shipping time 4 to 7 working days
For the specific region, please see EU@akkogear.com.cn

 

What kind of packaging materials do you use?

We strive to use environmentally friendly packaging materials whenever possible. We use air-filled pillow bags that efficiently pack shipments in boxes and reduce the amount of packaging material needed for each order. We also use 100% biodegradable starch pellets as packaging material. These static-free pellets look like the old packing peanuts made of porystyrene, but are made to degrade quickly in landfills and are completely free of petroleum, CFCs and HCFCs.

I am missing the order confirmation, what should I do?

Be sure to check your spam folder first.

You should normally receive an order confirmation e-mail at the time of purchase (in most cases). If you did not receive the confirmation e-mail, it does not mean that the order did not go through. It will be processed without any problem because it is already in our system. This problem could be caused by a slowdown in the server due to a high concentration of orders. To get your order confirmation back, please contact EU@akkogear.com.cn for further information.

If you decide not to have the confirmation sent back to you manually, you can check the status of the shipment from your account.

 

To which countries/regions do we ship?

We ship to the most popular countries, please contact EU@akkogear.com.cn if your shipping country is not listed at checkout. We will do our best to find reliable logistic partners to deliver to your country/region.